Terms of Service

Section 1

Who These Terms Apply To

The OCD Clinic provides three distinct categories of service. Each has different governing terms:

Section 2

Psychotherapy Services: Ontario Clients

Regulated Service

Individual and couples psychotherapy at The OCD Clinic is provided by Justin La Rose, RP, M.Psy, a Registered Psychotherapist in good standing with the College of Registered Psychotherapists of Ontario (CRPO, registration #001966). These services are governed by the Regulated Health Professions Act (RHPA), the Psychotherapy Act, 2007, and CRPO Standards of Professional Practice. By engaging psychotherapy services, you agree to the terms of the consent form provided at intake, which supplements these Terms.

Confidentiality and Limits

Your clinical information is confidential. Justin La Rose will not disclose information about your care without your written consent, except where disclosure is required or permitted by law. Mandatory exceptions include:

• A reasonable suspicion of child abuse or neglect (duty to report under the Child, Youth and Family Services Act)
• A risk of serious harm to an identifiable third party
• A valid court order or subpoena
• A complaint or investigation by CRPO or another regulatory body

This Is Not a Crisis Service

Session Format and Location

Psychotherapy sessions are available in-person at 2 Bloor Street West, Suite 700, Toronto, ON, or via secure video for clients located anywhere in Ontario. Psychotherapy services are available to Ontario residents only. You are responsible for confirming your residency eligibility. If your situation changes (e.g., you relocate outside Ontario), you must notify us promptly.

Cancellation Policy

We require 24 hours advance notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours notice, or missed appointments without notice, may be charged the full session fee. Repeated late cancellations may affect continued access to scheduled appointments.

Payment

Payment for psychotherapy sessions is due at the time of service. Fees are as published on the Fees page of this website. Payments are processed via Stripe. Receipts are provided and can be submitted for reimbursement to extended health benefit plans that cover Registered Psychotherapy. We do not direct-bill insurance. HST does not apply to psychotherapy services in Ontario.

Section 3

OCD Coaching: International Clients

Coaching Is Not Psychotherapy

Justin La Rose provides coaching to clients outside Ontario in his capacity as an educator and OCD skills coach, not as a registered or regulated mental health professional in your jurisdiction. He is a Registered Psychotherapist in Ontario, Canada only. He is not licensed, registered, or regulated to provide psychotherapy, counselling, or clinical services in the United States, United Kingdom, Ireland, Australia, or any other country outside Ontario.

What Coaching Includes and Excludes

Coaching sessions include: OCD psychoeducation, ERP model instruction, exposure hierarchy development, planning and debriefing of exposures, and skills coaching to support self-directed ERP practice.

Coaching explicitly does not include:

• Diagnosis of OCD or any other mental health condition
• Assessment for comorbid conditions
• Crisis intervention or emergency mental health support
• A therapeutic relationship or duty of care as defined by regulated health professions law
• Documentation suitable for insurance reimbursement, disability claims, or clinical referral

Your Responsibility for Local Care

You are responsible for seeking assessment and treatment from a licensed mental health professional in your own jurisdiction if your symptoms warrant it. Coaching is not a substitute for medical assessment, diagnosis, or clinical care. If you have not been assessed by a clinician in your country and your symptoms are significantly impairing your functioning, you should seek a local assessment before or alongside coaching.

Crisis Support: This Is Not a Crisis Service

Cancellation Policy

A minimum of 24 hours advance notice is required to cancel or reschedule a coaching session. Late cancellations and no-shows may be charged the full session fee. Booking a session constitutes agreement to this cancellation policy.

Payment

Coaching sessions are billed at $400 CAD per session, payable via credit card through Stripe at the time of service. All transactions are billed in Canadian dollars. Approximate equivalents in other currencies are published on the OCD Coaching page but your bank's exchange rate at the time of transaction governs the actual amount charged in your local currency. Coaching fees are not reimbursable through health insurance as coaching is not a clinical service.

Section 4

OCD Recovery Course

Digital Product

The OCD Recovery Course is a self-directed digital educational product. It is not psychotherapy and does not constitute a therapeutic relationship. Purchase of the course does not establish any clinical, coaching, or professional relationship with Justin La Rose or The OCD Clinic. The course is available to purchasers worldwide.

Access

Upon successful payment, you will receive access to the course content via a registered account on theocdclinic.ca. Access is granted to the individual purchaser only. You may access the course on any personal device using your registered login credentials. Purchased access is lifetime access to the content as it exists at the time of purchase, subject to the continuation of the platform.

Refund Policy

We offer a 7-day refund from the date of purchase, provided you have accessed less than 30% of the course content. To request a refund, email theocdclinic@larosecounselling.com within 7 days of purchase. Refunds are not available if more than 30% of the content has been accessed or if more than 7 days have passed since purchase. Refunds are processed via Stripe to the original payment method.

Prohibited Uses

By purchasing the course, you agree that you will not:

• Share your login credentials with any other person
• Download, copy, reproduce, or redistribute course content in any form
• Record video or audio of course content
• Use course content for commercial purposes without written permission

Intellectual Property

All course content, including video, audio, written materials, and the course structure, is the intellectual property of La Rose Counselling Services and is protected by copyright. Purchase grants you a personal, non-transferable licence to access and use the content for your own educational purposes only.

Section 5

General Terms

Not Emergency or Crisis Services

None of the services offered by The OCD Clinic (psychotherapy, coaching, or the OCD Recovery Course) are emergency, crisis, or urgent care services. If you are experiencing a psychiatric emergency, call 911 or go to your nearest emergency room. In Canada, you may also call or text 988.

Not a Substitute for In-Person Assessment

If your symptoms are severe, if you are experiencing significant functional impairment, or if you have not been previously assessed by a clinician, online services may not be sufficient as a sole intervention. We reserve the right to recommend in-person assessment with a local provider and to decline or discontinue services where we determine that a higher level of care is indicated.

Website Use

The information provided on theocdclinic.ca, including articles, resources, FAQs, and educational content, is for informational and educational purposes only. It does not constitute professional clinical advice and does not establish a therapeutic or professional relationship. You should not rely on website content as a substitute for professional assessment or treatment.

Limitation of Liability

To the fullest extent permitted by applicable law, La Rose Counselling Services and Justin La Rose shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of this website, the course, or coaching services. Our total liability for any claim arising from these Terms or our services shall not exceed the amount paid by you for the specific service giving rise to the claim. Nothing in this section limits liability that cannot be excluded by law, including liability for professional negligence in the provision of regulated psychotherapy services.

Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada, except where mandatory consumer protection law in your own jurisdiction applies.

Modifications to These Terms

We reserve the right to update these Terms of Service at any time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our services following an update constitutes acceptance of the revised Terms. For active clients, material changes will be communicated directly.

Contact

Questions about these Terms should be directed to:

La Rose Counselling Services o/a The OCD Clinic
Justin La Rose, RP, M.Psy
2 Bloor Street West, Suite 700, Toronto, ON M4W 3E2
theocdclinic@larosecounselling.com